Returns and Exchanges Policy

At Partsworld-UK, we want you to have a hassle-free shopping experience, and we stand by the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Returns and Exchanges Policy to ensure your satisfaction.

1. Damaged or Incorrectly Supplied Products:

If you receive a product that is damaged during transit or if we have mistakenly sent you the wrong item, we are committed to making it right. In such cases:

• We will provide you with a prepaid return shipping label to send the damaged or incorrect item back to us.
• Please contact our Customer Service team immediately to report the issue and initiate the return process.
• Once we receive the returned item and verify its condition, we will promptly send you a replacement or issue a full refund, including any shipping costs incurred.

2. Returns for Other Reasons:

If you wish to return a product for any reason other than damage or incorrect supply, you may do so under the following conditions:

• You are responsible for the cost of return shipping.
• The item must be returned in its original, unused, and undamaged condition, with all original tags and packaging intact.
• You must initiate the return process within 30 days from the date of receipt.

3. Refunds for Eligible Returns:

Upon receiving and inspecting your returned item, we will process a refund in accordance with the following:

• If the item is in good enough condition to be resold as new, we will issue a refund for the purchase price, excluding any shipping costs.
• If the returned item is not in resalable condition (e.g., damaged, used, missing tags or packaging), we reserve the right to offer a partial refund or refuse the return.
• Refunds will be issued using the same payment method used for the original purchase.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our Customer Service team at sales@partsworld-uk.com to verify which refund process is necessary.
• Pack the item securely in its original packaging, if possible.
• Ship the item to the address shown on the top left of your invoice, or at the bottom of our website.

5. Contact Us:

If you have any questions or need assistance with your return or exchange, our dedicated Customer Service team is here to help. Please don't hesitate to reach out.

Partsworld-UK is committed to ensuring your satisfaction with every purchase. We appreciate your trust in us, and we aim to provide a seamless and fair returns and exchanges process to address your needs.